Return & Refund Policy

Easy Returns. Transparent Refunds. Customer-First Support.

At Criveros, we want you to feel confident every time you shop with us. This Return & Refund Policy explains the conditions for returns, exchanges, refunds, cancellations, and shipping-related concerns in a clear and straightforward way.

Return Eligibility

We accept eligible returns within 30 days of the delivery date.

To qualify for a return, products must meet the following requirements:

• Unused, unworn, and unwashed
• Returned in original condition
• All tags and original packaging must be included
• No visible signs of damage, odors, stains, or misuse

Items that do not meet these conditions may not qualify for a refund or exchange.

Items Not Eligible For Return

Certain products are non-returnable due to hygiene, safety, or clearance restrictions.

• Worn or opened socks and undergarments
• Final sale or clearance products
• Gift cards
• Customized or personalized items

Refund Timeline

Once your returned item is received and inspected, our team will notify you regarding the approval status of your refund request.

Approved refunds are typically processed back to the original payment method within 5–10 business days.

Depending on your financial institution, additional processing time may be required before the refund appears in your account.

Missing Or Delayed Refunds

If your refund has not appeared after the expected timeframe, please:

• Check your bank account again
• Contact your credit card provider
• Confirm pending transactions with your bank

If you still require assistance, please contact our support team directly.

Exchange Policy

Exchanges are available for items that arrive defective, damaged, or incorrect.

If you would like a different size, color, or style, we recommend placing a new order and submitting the original item for return separately.

Damaged Or Incorrect Orders

Please inspect your package carefully after delivery.

If you receive an incorrect, damaged, or defective item, contact us within 48 hours of delivery and include clear photos of both the item and packaging.

Once verified, Criveros will work to provide a suitable replacement, store credit, or refund where applicable.

Return Shipping Information

Customers are responsible for return shipping costs unless the product received was defective, damaged, or shipped incorrectly.

We strongly recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages without tracking confirmation.

Original shipping charges are generally non-refundable unless otherwise required by law.

How To Request A Return

Before returning any item, please contact our customer support team for return authorization.

Email:[email protected]

Please include your order number and a brief explanation of your request.

Returns sent without prior approval may not be accepted or processed.

Order Cancellation Policy

Orders are processed quickly to maintain efficient fulfillment and shipping times. Because of this, cancellation or modification requests may not always be possible once an order has been submitted.

If you need to make changes to your order, please contact us as soon as possible after checkout.

Business Contact Information

Customer Commitment

Our goal is to provide every customer with a reliable and hassle-free shopping experience. If you have any questions regarding returns, refunds, exchanges, or order issues, our support team is always here to help.